Privacy and Return Policies



Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained on our Web server and internal systems. This information is protected through our use of technologies and policies such as limited access data-centers, firewall technology and limitations of administrative access to systems. This information is used to enable Family Legacy Video, Inc. to deliver services and information about our products to you, including adding you to our mailing list.

We respect your privacy, and we assure you that we will maintain and use this information responsibly. We will never sell your contact or credit card information to any third party.


Family Legacy Video, Inc. believes in providing a safe and secure shopping experience for all of our customers. We provide stringent and effective security measures on our Web site. It is our policy to never send your credit card number via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.

We designed to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you’ll be unable to inadvertently place an order through an unsecured connection.


At Family Legacy Video, Inc., your satisfaction is number one on our list. If you are unhappy with a product, please contact us within thirty (30) days of your date of purchase. You may phone us toll-free at 1.888.662.1294 or e-mail us at

We will be happy to offer technical support to help you with your issue or to arrange an exchange or a refund. Keep in mind that our Producer’s e-Guide and the links to our online webinars are non-tangible goods that cannot be returned once they are in your possession. Rest assured, however, that we will do our best to resolve your issue in a way that’s reasonable and satisfying to you.

If you need to return a physical product, our mailing address is: Family Legacy Video, Inc., PO Box 86376, Tucson, Arizona, 85754-6376. Customers pay for return shipping.